Poko apk Terms & Conditions — Complete User Guide

1 Introduction & Acceptance

These Terms & Conditions ("Terms") form a legal agreement between the company operating the poko apk platform and its users. By accessing our services through the poko apk website, mobile app, or any other channel, you agree to be bound by these Terms.

Poko apk is an internationally licensed online betting and gaming platform serving players in Bangladesh and beyond. These terms have been made available in Bengali for your convenience; however, the English version shall prevail in the event of any legal dispute.

Poko apk reserves the right to update or modify these terms at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms.

2 Account Registration & Use

To register an account with poko apk, you must provide accurate and complete information. Creating an account with false details is strictly prohibited, and poko apk reserves the right to close such accounts and forfeit any deposited funds.

• Each individual may only register one account — creating multiple accounts under the same name, address, email, or phone number is strictly prohibited.
• It is your responsibility to keep your account password and login details strictly confidential. Do not share your account access with anyone.
• If any information provided at registration changes, please notify us immediately.
• Transferring or selling your account to another person is strictly prohibited.
• A valid email address and mobile number are required at the time of registration.

As part of the KYC (Know Your Customer) process, poko apk may request identity documents or other verification materials at any time. We reserve the right to hold withdrawals until verification is complete.

3 Age Verification

Poko apk strictly prohibits gaming by minors. No one under the age of 18 may use our platform. By registering, you confirm that you are 18 years of age or older.

• At any stage of registration, poko apk may request your national ID card or birth registration certificate.
• Deposits may be accepted before age verification is complete, but withdrawals will only be processed after verification.
• If a user is identified as a minor, their account will be closed and any deposited funds will be returned; however, all winnings will be forfeited.

4 Deposits & Withdrawals

Poko apk supports all major mobile banking methods in Bangladesh, including Mobile Pay, Nagad, and Rocket. The following rules apply to all deposits and withdrawals:

• The minimum deposit amount is listed on the payment page and may vary depending on the method.
• Withdrawal requests are typically processed within 24 to 72 hours.
• The withdrawal method used must match the method used for the deposit.
• Specific wagering requirements must be met before withdrawing a balance that includes bonus funds.
• In cases of suspicious transactions, poko apk may temporarily place a hold on withdrawals pending verification.
• To prevent money laundering, we monitor all large transactions and are obligated to report suspicious activity to the relevant authorities when necessary.

5 Betting Rules

The following rules apply to all betting on poko apk and cover cricket, football, tennis, e-sports, and all other bet types.

• Once a bet is confirmed, it cannot be cancelled or modified, unless poko apk provides a cash-out option for that specific event.
• If a match is cancelled or postponed, bets will be settled in accordance with poko apk's specific rules for such events.
• Poko apk reserves the right to void any bets placed during a technical error in odds calculation.
• Poko apk is not liable for any losses resulting from internet disruptions during live betting.
• Arbitrage betting — exploiting odds by using multiple accounts or coordinating with others — is strictly prohibited.
• Betting using match-fixing or insider information is a criminal offense. Any such activity detected will result in immediate account closure and reporting to the relevant authorities.

Poko apk reserves the right to set maximum bet limits on any event. These limits may vary for special events or matches.

6 Bonuses & Promotional Offers

Poko apk regularly offers a variety of bonuses and promotional deals. By claiming any of these bonuses, you automatically agree to the terms below.

• Welcome Bonus: New members will receive a bonus based on a percentage of their first deposit. A specified number of wagers must be placed before this bonus can be used.
• Reload Bonus: Reload bonuses are available to regular members on subsequent deposits, though each offer carries its own specific terms.
• Cashback: A portion of losses incurred during a specified period is returned as cashback. Cashback cannot be withdrawn directly and may only be used for betting.
• Any attempt to claim the same bonus more than once will result in account suspension.
• Bonuses are generally valid for 30 days. Any unused bonus will be forfeited upon expiry.

7 Prohibited Activities

The following activities are strictly prohibited on poko apk. Any violation will result in permanent account closure and legal action where applicable.

• Creating or operating multiple accounts.
• Opening an account or conducting transactions using another person's identity.
• Strategic betting with the intent to abuse bonuses or promotions.
• Attempting to access or compromise poko apk systems through hacking, viruses, or any other technical means.
• Using the platform for money laundering or processing illicit funds.
• Operating as part of a professional betting syndicate or engaging in arbitrage betting.
• Harassing other users or spreading false and misleading information.

8 Account Suspension & Closure

Poko apk reserves the right to suspend or permanently close any account without notice. This action is typically taken for the following reasons:

• Violation of terms and conditions.
• Suspicion of fraudulent or deceptive activity.
• Failure to complete KYC verification or provision of false information.
• At the user's own request.

Upon account closure, any valid balance (excluding bonuses) will be returned. However, in cases of rule violations, all balances may be forfeited.

9 Responsible Gaming

Poko apk firmly believes that betting is a form of entertainment, not an addiction. We provide several tools and features to help keep our users safe.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily or permanently close your account for a set period or indefinitely.
• Reality Check: Review your play time and spending at regular intervals.
• Cooling-Off Period: Take a break anywhere from 24 hours to 6 weeks.

If you need help with a gambling problem, visit our Responsible Play Visit the page.

10 Privacy & Data Protection

For full details on how we collect, store, and use your personal information, please refer to our Privacy Policy-listed therein. poko apk does not sell your information to third parties.

• Your information is used solely for service delivery, KYC verification, and compliance with legal obligations.
• We protect your information using SSL encryption and additional security measures.
• Contact our support team to request access to or deletion of your personal data.

11 Dispute Resolution

If you have a dispute with poko apk, please contact our support team first. We will review your complaint and respond within 48 hours.

• If a complaint is not resolved within 30 days of submission, you may escalate the matter to our licensing authority.
• In the event of a dispute over a bet outcome, poko apk's system logs will be considered the definitive record.
• In the event of a legal dispute, these terms and conditions shall be governed by the applicable law.

12 Changes to Terms & Effective Date

Poko apk may update these terms and conditions at any time. For significant changes, we will notify you via email or an in-platform notification.

Continued use of poko apk after any changes constitutes acceptance of the updated terms. We recommend reviewing this page regularly. These terms were last updated in January 2026.